In the battle between Apple and Samsung, the South Korean has opened a new front: the remote assistance for its smartphones. On the occasion of the up-to-date of its application “Samsung +”, the South Korean manufacturer has indeed add the option to request, in case of problems, remote takeover of the defective unit by a technician.
Called “Samsung Assist”, this new function “can be activated once a consumer has authorized, during a video chat or a call to a representative of Samsung support, “the Korean automaker in a statement.
For now it is only available to US and only to users Galaxy S7 and S7 edge, the last two smartphones of the Korean brand, but “d other Galaxy devices and tablets will receive the Samsung Assist feature through updates in the coming weeks “, says Samsung still
itemprop." ArticleBody "> Lens for Samsung narrow the gap with Apple its own territory since this update concerns for the moment that American consumers.
A “Genius Bar” Virtual models for other
On the one hand, the high-end smartphones such as S7 and S7 edge, Samsung will certainly stand out in terms of innovation. Indeed, until now Apple does not offer such a possibility of remote troubleshooting to its iPhone users or iPad.
On the other hand, with the development this remote assistance, Samsung is also trying to nibble the advantage that Apple withdraws its network of physical stores where present the “Genius Bar”, these technical support services that work on the principle of making appointments you online.
Without having such a physical network, so Samsung is developing its virtual network “Genius Bar” via the “Samsung +” application that except for the ” Samsung Assist “, is accessible to most other brand models (from the Galaxy S2).
Users of Samsung smartphones and tablets can benefit from remote assistance service based messaging and video chat, as well as a database and frequently asked questions as well as analytical tools that are more akin to the spirit of the Genius Bar Apple.
In this context, it is probably no coincidence that, for now, only US customers of the Korean brand can take advantage of this update. But ultimately, “Samsung Assist” could be deployed on other continents
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