Samsung officially launches the repayment schedule of the Galaxy Note 7 in France and provides the procedures to follow.
It has not escaped anyone, Samsung has had a terrible fiasco with its Galaxy Note 7 whose reputation has been ruined by too many cases of explosion. The company had already formalized the program of replacement of the device by the Galaxy S7 or S7 Edge (with compensation of the price difference). In addition to this initiative, the firm has just announced a program to refund in full.
procedure
On its website, Samsung explains in detail the procedure to follow, for a replacement or refund, which varies depending on the retailer where you purchased your device, while saving your data. It is also possible to contact the Customer Service for Samsung 01 48 63 00 00 and make the choice to ” 0 “. The accessories dedicated to the phablet can also be reimbursed.
We apologize to our customers of the Galaxy Note 7 for not having responded to the degree of requirement expected from Samsung
The press release is accompanied by a commentary of Jean-Philippe Illarine, vice-president of the Mobile division at Samsung Electronics France. the ” We apologize to our customers of the Galaxy Note 7 for not having responded to the degree of requirement expected from Samsung, as well as for the inconvenience caused. We would also like to thank them once again for their patience. The safety of consumers is our top priority, we also ask that all persons in possession of a Note 7 kindly follow the procedure to get the refund of their device or have it replaced. “
Disable remote
Samsung definitely wants the users of Galaxy Note 7 off their devices and no longer use it. To be sure, the enterprise would be on the point of proceed to the disabling of remote device according to some of our readers and Twitter users. This information is to be taken with a grain of salt since the company has not made any official statement in this sense.
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