Samsung announced Thursday the resumption of sales in South Korea of its smartphone Galaxy Note 7 while a callback operation worldwide of the original version of this phone is going to cause batteries to be explosive.
On 2 September, the giant south Korean company had suspended sales of what was to be its flagship model and recalled 2.5 million copies already distributed, due to defective batteries that were literally charred some devices.
The south Korean had estimated on Tuesday that 60% of its customers in South Korea and the United States had exchanged Notes 7 against the new model.
This new Galaxy 7 the batteries are presented as being beyond reproach will be on sale from Saturday in South Korea, announced Samsung in a press release. The group estimates that 80% of its customers in south korea have exchanged their phone.
The Note will then be sold gradually in other countries, including in some european countries the 28 of October, said Samsung.
Some users have received the new model have complained about the overheating of their devices during calls or that the batteries would be discharged too quickly, according to the local press.
A spokesperson has acknowledged that there were complaints but said that there were “some isolated cases” of phones defective. It is incidents usual at the launch of new products, she said.
“We would like to reassure everyone, the new Note 7 to work correctly and do not pose any security problem”.
The case of the batteries of the explosive was a blow to the reputation of the south Korean leading manufacturer of smartphones.
The Galaxy Note 7, a “phablet” -a device halfway between the smartphone and the tablet – was released by anticipation, to make room great rival Apple.
The south Korean was counting on this model to sustain its growth up to the end of the year in an extremely competitive market.
Samsung is also facing a collective complaint in the u.s. State of New Jersey, owners of washing machines top loading, according to that certain devices have “exploded”.
The south Korean said to be in talks with the Commission on the safety of the consumer american “on potential security problems”. “In rare cases, the machinery may vibrate abnormally, which represents a risk of injury or damage, during the washing of linen, heavy fabric or water-resistant”.
Thursday, September 29, 2016
Batteries explosive: Samsung announces the resumption of sales of the … – The Parisian
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