a few gray areas
This recall measure Galaxy Note 7 should not affect too many people in France. Indeed, only those who pre-ordered the smartphone may be submitted. Sales and most deliveries, which were to take place Friday, September 2, have been canceled. If you have received yours, Samsung set up a return process.
Walking to follow is. You must contact Samsung customer service at 01.48.63.00.00 (cost of a local call service open from 9h to 20h). After you mail with the usual conditions of service, you are asked to press the 0 key to be put in touch with a member of the customer service. That person will then take your details to be contacted later by a “Samsung agent.” This second step would occur in the course of the current week or the next.
The person that we could join the Samsung customer service has, however, been unable Us give many details on the action. We know that choice is given between a refund or a replacement smartphone, but no date was given for an exchange with a new Galaxy Note 7. In its press release, Samsung announced that “ program exchange will be implemented from September 19 . ” No one was able to give us more details on what this sentence. Is it the call of the famous “Samsung agent” or the date on which the exchange can best take place? The mystery remains.
Incomplete communication
The statement sent by the Korean company did not specify if not advisable not to use the smartphone. However, it is a precaution recommend you to leave aside your Galaxy Note 7 until exchanged or returned.
While it seemed copy overseas, communication Samsung on this recall program seems more or less chaotic in France. Perhaps the low volume of traffic actually smartphones in France is not sufficient to create urgency in Korean.
We will update this article as soon as we got more information.
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